Support – My Niche Studio

Your details

Name*

First Last

Email*

Mobile*

Website*

What website do you need support with?

How can we help?*

🐞 Bug - Something is broken/not working!
❤️ Support - I need help
🎁 Improvement - A task/new functionality
💡 Idea - I have an idea to discuss

Summary*

Describe the issue in a few words

Issue details

How many people do you think are affected by the issue?*

Just me
2-5
5-20
Everyone!

Who found out about the issue?*

An end user/customer
You/your staff

How severe is the issue?*

💬 Enquiry - I have a question
For queries, new features, request for quotes We will respond within 3 business days.
⚠️ Minor - We need a fix scheduled, but it isn't urgent
Issues that affect a small number of users or do not substantially impact the function of the site. Includes cosmetic issues, minor admin issues. We will respond within 2 business days.
🚨 Major - We need it sorted ASAP
Issues affecting revenue generation or a substantial functionality, but are not of critical business impact or critical issues that have a temporary work-around so there is more time to fix them. We will respond within 1 business day.
🔥 Critical - OMG Everything is Broken
Issue significantly impacting the site functionality or a large number of users including site being offline, inability to purchase and data loss. We will respond within 4 business hours.

Is something completely broken, down or offline?*

Yes
No

We will sound the alarm and look at it right away.

Can you replicate the issue?*

Yes
No

We need to be able to reproduce the issue to be able figure out what is happening, which may delay or make it not possible to figure out what is wrong.

How do we replicate it?

Please provide steps to reproduce the issue. Include the steps to replicate, web browser/device used, username/email, order number, phase of the moon, etc. - If you have Logrocket installed on your site, simply provide a link to the recorded session. - For an easy way to find your browser, go to: https://www.whatismybrowser.com/ - For an easy way to check your operating system & version, go: https://whatsmyos.com/

Date & Time of Incident

Please provide the date (and time if possible) that the issue occurred. This will help us in determining the issue.

Issue description

Additional detail*

Provide us with any additional information.

Attach files/screenshots

Drop files here or

Max. file size: 10 MB.

Please provide any supporting screenshots or files that are relevant. 10MB limit